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.com · Forum · Bug Reporting and Suggestions · Upgraded family account but only main account working
Replies in this thread : 5
Author | Topic : Upgraded family account but only main account working | |||
Halcyon Desires Basic User Posts : 305 |
So I have a family account. My subscription ran out, I had cancelled my direct debit because I wasn't sure if I wanted to rejoin because of the bugs not getting fixed and I struggle to afford the game anyway. My hubby gifted me enough to renew for another 6 months & I clicked the renew family account button.
My main kennel Halcyon Dreams is back operating like a renewed account. But this and the four others aren't. I cannot enter my dogs into shows etc. I've tried logging out and back in. What do I do? I know I can message Jeff but I don't know how long it will take him to look at that. Is his email address jeff@showdog.com? |
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Summerwind Kennels Basic User Posts : 500+ |
Call him, you'll get a faster response |
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Halcyon Desires Basic User Posts : 305 |
Not from the UKim not, that would cost almost as much as a subscription! I think I have figured out what I have to do, I didn't realise that I have to go into manage family account and re-add them. Thank you for the fast response though. |
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Summerwind Kennels Basic User Posts : 500+ |
oh sorry, I forgot you're in the UK... i knew that. Yes you need to add them though... is it working now? |
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gaylanstudio Premium Member Posts : 2,000+ |
You might have to re-add those other accounts to you primary account. When your account drops, the links between then are gone. I think someone else had a similar problem recently and that was the solution. |
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Halcyon Design Basic User Posts : 473 |
Yes it was & ive sorted it now Thank you both |
Replies in this thread : 5 Post Reply |