.com Forum · Alpha Dog Forum

i have sent 2 messages about being over charged. i have had over $100 Australian witch is alot for some one wth kids need this fixed

I know this might not be possible but I have seen issues are resolved faster if you call. Hope Jeff gets back to you very soon, the response times are getting ridiculous.

Have you emailed him? If you can't call then email may get a quicker response. He probably has dozens of messages a day, many about trivial things, to work through.
A phone call or email will alert him to more important matters like this.
Youll get your money back. I was overcharged but it was my fault for subscribing twice without realising.

Have you paid with paypal? If so you can raise a complaint with them or go to your bank. It really isn't on that these kinds of queries are going unanswered. For us overseas calling Admin is a high cost to us.

Agree with the others regarding sending an email - I got an over-payment resolved by email and attaching the corresponding Paypal transactions.
admin@showdog.com