.com Forum · Alpha Dog Forum
Replies in this thread : 14
Author | Topic : Dog crawler question | |||
Fingerprint Premium Member Posts : 282 |
For some reason my recurring payment didn't get paid and I was downgraded. I have not taken care of it and it ways I will have access to my stuff again. However, that hasn't happened. What do I do if the dog crawler comes and takes all my dogs? How do I get them all back?
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Whiskey Mac Basic User Posts : 74 |
As far as I understand, you can't get them back once they've been taken. I'm not sure how effective this'll be, but contact Admin. Do your best to stay off your account until this is sorted - I've been told the dog crawler doesn't take dogs from inactive accounts so that the users can still come back and just upgrade without losing all of their hard work. Good luck! |
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BeauBlanc Basic User Posts : 1,000+ |
I'm having a similar issue; I tried to switch out one account and my whole family dropped. I have tried to contact Jeff every way possible, I hope he sees before it's too late. |
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Azawakh Inc. Basic User Posts : 253 |
If you move your home account- the one that you subed from- to another account, it will drop all of your other accounts that were under the home account Not sure if that helps or not |
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BeauBlanc Basic User Posts : 1,000+ |
quoteYes, that is what happened. I wasn’t actually able to move the home account though, it kicked me out of the management screen and then dropped all of the other kennels the next day. I have been trying to contact admin so he can reset one of them as the managing kennel. |
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Emily.Rose Basic User Posts : 221 |
quoteI understood it as the same way. However, I don't think the dog crawler is as active as he used t be. quoteYeah, he is pretty hard to contact. Last time I had to, I got no reply for quite a while and I ended up having to file a claim through PayPal. PayPal sided with me and then he ended up doing what I had asked. Never got a reply though or anything. |
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BeauBlanc Basic User Posts : 1,000+ |
It took 2 weeks but he did actually reply to my email last time I contacted him, and then he did resolve the issue. He said it “had been missed” and then asked me to send a message through SD so they could sort it out. This time I sent an email, a message to both staff and admin, and then this morning I tried to call. I was sent to voicemail and then received a text saying “Please text me” but nothing beyond that so far. I’ll try to refrain from logging into the accounts in the meantime... |
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Whispering Springs Kennel Basic User Posts : 6 |
I had a similar issue, Jeff finally was able to fix it but i still logged in the kennel every day. It was down for maybe 2 weeks with 30 dogs in it... no dog crawler. |
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BarStar Premium Member Posts : 1,000+ |
Call Jeff directly at the number on the bottom of the site. See if he will set your other kennels up as a courtesy acct until you get your current situation sorted. Will |
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XiZang Premium Member Posts : 1,000+ |
Okay, so for some reason Paypal didn't pay the recurring payment on 9/1 like it was supposed to. So I changed the credit card that was paying it and since by then I had actually received a bill from SD in Paypal, I paid it with the new cc. Didn't log in to SD. Then when I did log in this morning, when I went to the main kennel, I had to re-add my family accounts, but everyone is still there. Then when I checked Paypal, apparently it paid with the new cc but it also paid with the old one on 9/6 instead of 9/1. So now I have an issue with Paypal and I have double paid SD. I know there is no chance in heaven I will get a refund of the double payment or that it will be considered paid for the next 12 months. So I went from 0 payment to double payment. What a pain. I am going to make a note on my calendar when it's about time to renew in 6 months to make sure this doesn't happen again. |
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BeauBlanc Basic User Posts : 1,000+ |
I would definitely email him if you haven’t already, because he did refund my double payment when it happened, although it took two weeks for him to see the email. If he doesn’t just go through PayPal, they’re super good about these things. I did try to call him, but just received a message asking me to send a text. I’m not sure if that was automated or if he actually saw it? Either way I’ll wait a few days and try again. |
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King Blazzo Kennels Premium Member Posts : 457 |
Dog crawler=boogie man |
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PPvallhunds Basic User Posts : 5,000+ |
Providing you don't log back in untill it payment is sorted the crawler shouldn't touch your dog's as the help page says "If you are a premium user and are downgrading to basic temporarily your dogs will not be removed by the "dog crawler" until you log in as a basic kennel." |
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BeauNoir Basic User Posts : 31 |
quoteMy issue still hasn’t been looked at and I have been logging in to those kennels every day. I suspect the dog crawler isn’t active anymore, but I’m not entirely sure so I’m still a little nervous lol. It’s frustrating not being able to get in touch in a timely manner when money is involved though. |
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BeauBlanc Basic User Posts : 1,000+ |
Update for anyone interested - the dog crawler is definitely still around, but seems to target kennels without pattern. I lost dogs in some kennels but not others, and it didn’t seem to correlate with the ones that I logged into more or less often. |
Replies in this thread : 14 Post Reply |