.com Forum · Bug Reporting and Suggestions

I bought a 12 month subscription on September 15th, and according to Paypal it's still active. This morning, though, I logged into showdog and my account is basic and not reflecting my upgrade. I used to have a monthly upgrade, so is this normal for a yearly upgrade? Does it take 24 hours to reflect, or is there some kind of hijinks going on here? I'm worried I'll lose my dogs!

EDIT: The issue has been fixed! Thanks for everyone's help! <3

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Last edited by Phlossy on 10/18/2016 10:35:27 AM

I'd send Admin a note so that he is aware of the issue.

I'd also take a screen shot or make a list of your dogs just in case the automated dog-troller does take some before Admin has a chance to deal with it. That way you can help him restore the dogs to you by knowing exactly which ones they were.

Thanks. I sent a message to admin when it happened, and just screenshot my dogs. Hopefully this gets resolved quickly.

Sometimes when you switch from one month to one year you have to manually re-add your kennels (assuming this is a family account)

Sign into the Parent kennel and check which other kennels are listed then add if necessary.

It's not a family account, unfortunately, but thank you for trying to help! I'm still waiting on a response from admin, but I've taken screen shots of everything (my dogs, my paypal subscription, etc) and am still holding out hope things will be resolved soon!