.com Forum · Bug Reporting and Suggestions
Replies in this thread : 11
Author | Topic : Issues upgrading | |||
batling Basic User Posts : 9 |
I purchased two 1-month subs for two different accounts, but neither of them have been upgraded. I checked to make sure I paid, and it's on my PayPal activity AND billed on my card already. However, I didn't receive the receipts PayPal typically emails. I did get the emails stating I cancelled my reoccurring payments though.
I texted Jeff but I haven't heard back. I really don't want to call, because I feel really anxious about that sort of thing. What else can I do? |
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Clwyd Cockers Premium Member Posts : 3,000+ |
Call Jeff at the number below. |
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batling Basic User Posts : 9 |
quoteThats my only option? :/ |
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Silver Ring Kennel Premium Member Posts : 170 |
You could try to figure it out by looking over your PayPal account and possibly have your issue resolved by contacting them. |
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batling Basic User Posts : 9 |
quoteI think I might just do that. I feel really uncomfortable with calling his personal cell. I'll wait a week for a response, and then I'll contact PayPal. |
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gaylanstudio Premium Member Posts : 2,000+ |
this post has been edited 2 time(s) Heads up! This issue has plagued ShowHorse for months! PayPal will issue a refund but the "fix" I think is in Jeff's court. I upgraded a ShowDog single to Family on September 9th and it worked ok. Upgrades of any sort do not work on ShowHorse although existing subs auto-renew just fine. Until this is resolved you should not let your subs lapse - you will probably not be able to start them again. ----- Last edited by gaylanstudio on 10/20/2020 3:46:48 PM |
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Canmore Kennels Premium Member Posts : 9 |
Batling! Tell us how you got it fixed! |
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Meriones Kennel Premium Member Posts : 11 |
I can't even make an account on Showhorse. Is that a known bug too? |
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gaylanstudio Premium Member Posts : 2,000+ |
Yep. Haven't been able to make an account for - oh, two or three years now. If you have a Family with an open spot (ie you drop one account to Basic) you can create a new one within the Fam but now you can't subscribe it as a standalone. We had a good number of folks try to return to the game with the pandemic thing but if their sub had lapsed they can't restart them. One person apparently nagged him by phone and got one of her Fams upgraded but another couldn't cope with the overseas phone costs. She was a good player in the paat so I gave her a couple of spots on my sub. We also can't do private sales between accounts. So far (Knock on wood) the auctions still work so we can put them in short auction (1 hour) and move them that way. And yet we still continue to send him money every month. Go figure. If you want to play as a Basic I have severl old Basic accounts with cash tht I can give you. |
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Meriones Kennel Premium Member Posts : 11 |
Thanks for the offer but it seems more trouble than it's worth if I won't be able to upgrade so I'll stick to Showdog. |
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gaylanstudio Premium Member Posts : 2,000+ |
That's too bad. I keep hoping that if we could get more folks to get interested in ShowHorse again it might motivate Admin to fixing some of these issues. Anyone who would like to give it a shot, just ask! |
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Vernon Kennels Basic User Posts : 3 |
I used to play ShowHorse and I can’t remember my login information whatsoever. I tried to make a new account and nothing. I even message Jeff about it -nothing. I even started to play ShowCattle. It’s always nice to have something to pass the time. |
Replies in this thread : 11 Post Reply |