Search

.com Forum · Bug Reporting and Suggestions

Replies in this thread : 2

Author Topic : New Accounts
 Shoal River Kennel
Premium Member
Posts : 3

System.__ComObject
11/4/2019 1:55:39 PM reply with quote send message to Shoal River Kennel Object to Post   

I'm trying to create a second account, but I'm not getting the email with my temp password. I've tried using the forgotten password link, but that just takes me to an error page.

Any help would be greatly appreciated!
 gaylanstudio
Premium Member
Posts : 2,000+

Premium Member
11/4/2019 8:41:45 PM reply with quote send message to gaylanstudio Object to Post

this post has been edited 1 time(s)

Alas, the new accounts on ShowHorse have been similarly broken for a year or two.

Write to Admin@ShowDog.Com

We have found a sort of workaround on SH:
If you upgrade your single to a Family you can add 4 new accounts but only use one of them. As the expiration date draws near, cancel the Family and subscribe the ones you are using as singles.

I'm assuming it's the same problem as on ShowHorse and that it's related to something that got missed with the recent moves. Hopefully if you can get it fixed on SD maybe we can get it fixed on SH too.

I should add that we had issues a few months ago on SD with errors on the password/account recovery process which also sends automated emails so that might be the root of the problem in both cases.


-----
Last edited by gaylanstudio on 11/4/2019 8:46:26 PM
 Shoal River Kennel
Premium Member
Posts : 3

Premium Member
11/5/2019 8:05:59 AM reply with quote send message to Shoal River Kennel Object to Post

Thanks for your help! I'll try that. happy :)

Replies in this thread : 2

Post Reply

 



Did you know?
A conformation dog show is not a comparison of one dog to another but a comparison of each dog to a judge's mental image of the ideal breed type as outlined in the individual breed's breed standard.